Refunds Policy
We offer a 7-day money-back guarantee for a subscription to Quizzly. Within 7 days from the payment date of the Service, you have the right to request a refund from Quizzly for the remaining amount of your funds that were not used during this service period. In the case of purchasing annual plans, we commit to refunding you a portion of the amount you paid for the plan, proportional to the unused time remaining after you request a refund. In this request, you must specify the reason for the money-back request.
After 7 days from the payment, as well as in the case of your Personal Account being blocked due to violations of the User Agreement by you, the refund of the cost for paid but not provided services is at the discretion of the Service.
A refund occurs only if the client, during the use period, did not violate any of the User Agreement clauses.
The application review period is 1-3 days from the date the request was sent.
Bonus funds credited during promotions are non-refundable.
YOUR REQUEST MUST CONTAIN:
The order number for which you want a refund.
A detailed description of the problem and the reason for the refund request.
PROCEDURE FOR HANDLING REFUND REQUESTS:
Each request is considered individually, in the order of arrival, and its review takes time. The manager handling refunds will provide you with information about the status of your request.
After your refund request is approved, the manager will inform you. The refund process can take up to several weeks, depending on the payment method, your bank, and other reasons.
Incorrect payments are processed as follows:
send a refund request by creating a ticket in your Personal Account;
indicate both order numbers. First, specify the order number for which you want a refund.
WE RESERVE THE RIGHT TO DENY A REFUND:
if the refund request specifies a refund method different from the method used to top up the account or pay for the Service
in case of violation by you of the requirements of applicable law, contract terms, or Service usage rules, as well as using the Service for illegal, unlawful, and prohibited actions, or
if the reason for the refund is not specified.
REFUND CONDITIONS
A refund is made if one of the following conditions is met:
after the end of the 7-day period from the moment of the contract conclusion and payment for the service, the user did not use the Service,
if you erroneously/repeatedly paid for access to the Service or paid more than required according to the applicable tariff. This clause does not include refunds in the case of receiving a letter about the deduction of funds for a Subscription that the user signed up for and subsequently paid for.
if we notify you of changes to the End-User License Agreement we have concluded with you, and you object to such changes within 7 days from the date of such notification. In this case, we commit to refunding you a portion of the sum you paid for the Service, proportional to the unused time remaining after the cancellation date.
In other cases, refunds are at the discretion of the Service.
In the case where your account's action is suspended, or the personal account of the service is blocked due to spam complaints, mass mailing abuses, we reserve the right not to issue a refund.
Accounts with a high percentage of complaints are suspended or blocked without the right to a refund.
REFUND PROCESS
The refund is made by the same method used for the purchase. We always return funds only by the payment method through which we received funds from you. For example, if you paid for the Service with a VISA/MASTERCARD, the refund is made by canceling the transaction (refund), and as a result, the refund can only be made to your VISA/MASTERCARD. The refund period depends on the payment method used.
A service fee or bank/payment system commission for the refund may be deducted from the refundable amount during the refund process.